FAQ

As always, and because of the nature of our products, our soap shop and all contents/surfaces are sanitized regularly and especially just prior to production. In addition, personal protective equipment, such as a respirator, gloves, hair nets, safety glasses, aprons and closed toe shoes, are always worn during production, packaging and order assembly.

There are currently 2 options for receiving your order; 1) via shipping with Canada Post, or; 2) via contact-less curbside pickup. I will send you more details on pickup when you have placed your order and select Free Local Pickup at checkout.

As per our usual procedures, given the nature of our products we do not accept returns. However, if there is a problem with your order we’ll do everything we can to make it right.

Bar Soap – Each bar is individually shrink-wrapped using a revolutionary biodegradable and compostable Biolefin(tm) film with a label applied.

Bath Bombs – Each bath bomb is typically individually shrink-wrapped using a revolutionary biodegradable and compostable Biolefin(tm) film with a label applied.

Whipped Soaps/Scrubs/Lotions – Each product is sealed in a clear PET jar or bottle and contains the proper amount of product based on weight.

Gift Sets – These vary based on packaging supply. Please read the description for each gift set to gain an understanding of dimensions and look of the gift set.

Most likely because each bar is cut by hand and so there are some minor variations in weight.

You should always store your soap in a dry area and I recommend using a soap dish in a well ventilated area when not in use…this will make your soap last much longer!

2248088 Ontario Inc. holds the PayPal account and is owned by me. Not to worry, your funds are being transferred to Northern Waters Cleansing Co.

Your credit card statement will show JULI2248088 or JULIEHAIST2248088 for any transactions you complete through this website and our 3rd party payment processor, PayPal.

Email me at [email protected] and I’ll do my best to get your order fixed up!

Absolutely! Contact me for details and pricing information. [email protected]

Unforunately, no. Given the nature of our products, all sales are final and we do not issue refunds.

If you’re seriously unsatisfied with your order, please contact [email protected]

Depends on where you are located. If you have questions about your order please contact me at [email protected]

Probably not…

The images on this site are representative of the colours and general designs of the soaps but your individual bar design will vary slightly from what is pictured.

The majority of our products are vegan. Some of the soaps and bath bombs may contain goat milk or buttermilk. Carefully check the ingredients on each product page to determine if the product you’re interested in contains animal ingredients.

Yes, the Luxury Soap line is!

The goat milk line contains palm kernel oil sourced from certified Roundtable on Sustainable Palm Oil (“RSPO”) suppliers.

Load More