FAQ

Each bar is individually shrink-wrapped with a label applied.

Most likely because each bar is cut by hand and so there are some minor variations in weight.

You should always store your soap in a dry area and I recommend using a soap dish in a well ventilated area when not in use…this will make your soap last much longer!

2248088 Ontario Inc. holds the PayPal account and is owned by me. Not to worry, your funds are being transferred to Northern Waters Cleansing Co.

Your credit card statement will show JULI2248088 or JULIEHAIST2248088 for any transactions you complete through this website and our 3rd party payment processor, PayPal.

Email me at [email protected] and I’ll do my best to get your order fixed up!

Absolutely! Contact me for details and pricing information. [email protected]

Unforunately, no. Given the nature of our products, all sales are final and we do not issue refunds.

If you’re seriously unsatisfied with your order, please contact [email protected]

Depends on where you are located. If you have questions about your order please contact me at [email protected]

Probably not…

The images on this site are representative of the colours and general designs of the soaps but your individual bar design will vary slightly from what is pictured.

The majority of our products are vegan. Some of the soaps may contain melt and pour embeds that contain goat milk. Carefully check the ingredients on each product page to determine if the product you’re interested in contains animal products or not.

Yes, the Luxury Soap line is!

The goat milk line contains palm kernel oil.

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